Prevention/Diversion Worker Training

This course provides standard training for prevention and diversion workers in Nova Scotia and PEI. In 2.5 hours of content, it covers: adding clients, consent, families, and other client information; diversion; housing loss prevention; providing goods and services; and turnaways.

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👤 Clients

The Client – Vitals page is the landing page when accessing a client’s profile. From this page, you can view or edit the client’s vitals - the basic information about a client that is required when creating a Client record, add a comment about the Client’s file and access all information and activities linked to the client record.

When accessing activities linked directly to the client, two menus will always be available: Client Information and Client Management. The Client Information menu is where detailed information about the client can be entered whereas the Client Management menu allows direct access to the HIFIS modules where you can track the activities done with a client.

8:11

Get consent before you add a client file

4:55

How to create a client file

Peter Pan - Add Client - Housing History 2021-08-24 22

3:21

How to record a client's current or most recent place of residence

2:02

How to indicate that a client is deceased

How to record a client's contact information

📝 Consent

The Consent module is used to record any consent given or denied by the client related to service provider services. You can indicate if the consent was given, at which date and even attach signed documents.

9:46

How to modify a client's consent record or add a new one

👩‍👧‍👦 Families

The Family module is used to keep track of a client’s family members and the role each member has in the family. Family roles include dependant, family head and partner. When a client is linked to a family, they can be managed as a family unit for certain activities, such as book ins.

Create A New Family - Wendy Darling 2024-05-31

7:28

How to group clients into families

Update Family Memberships - Wendy Darling 2024-05-31

2:12

How to update family membership

🏕️ Housing History

The Housing History module is used to keep track of the client’s past and present housing situation.

10:59

How to record a client's housing situation

💵 Financial Profile

The Financial Profile module allows users to help clients manage their finances by tracking their income, expenses, assets and debts. Once values are added, visual representations of the client’s financial profile will appear.