Shelter Diversion/Motel Stays Training

Access

This course provides training for staff in Nova Scotia and PEI whose primary role is to provide shelter diversion to clients, such as under the SDS program. In under 3 hours of content, it covers: adding clients, consent, families, and other client information; the diversion module; shelter operations; providing goods and services; the housing loss prevention module; turnaways, and service restrictions.

Already have access? Please login.
👤 Clients
17:34
The Client – Vitals page is the landing page when accessing a client’s profile. From this page, you can view or edit the client’s vitals - the basic information about a client that is required when creating a Client record, add a comment about the Client’s file and access all information and activi…
📝 Consent
9:46

The Consent module is used to record any consent given or denied by the client related to service provider services. You can indicate if the consent was given, at which date and even attach signed documents. 

👩‍👧‍👦 Families
13:02

The Family module is used to keep track of a client’s family members and the role each member has in the family. Family roles include dependant, family head and partner. When a client is linked to a family, they can be managed as a family unit for certain activities, such as book ins. 

🏕️ Housing History
11:14

The Housing History module is used to keep track of the client’s past and present housing situation.

💵 Financial Profile
12:46

The Financial Profile module allows users to help clients manage their finances by tracking their income, expenses, assets and debts. Once values are added, visual representations of the client’s financial profile will appear.

⤴️ Diversion
19:59

The Diversion module is used to record when you attempt to find a more suitable shelter alternative for a client.

🛌 Admissions
30:20

The Admissions module encompasses the Stays, Reservations and Bed Availability features. The Stays feature allows users to see who is currently booked into their service provider, as well as book clients or families in and out.

🧦 Goods & Services
11:50

Goods & Services offer ways for staff to record that they provided clients with tangible Goods or helpful Services that are not connected to an overall case plan.

⛔ Service Restrictions
15:38

The Service Restrictions module records services that a client is restricted from, which service providers have restricted them and for how long. It also records the reason why the services were restricted. Clients can be restricted from the following modules: Stays, Food Banks and Goods and Services. When a client is restricted from service, a Client Alert appears under their profile.

↩️ Turnaways
11:29

The Turn Aways module is used to record when a client is denied service and the reasons why they were denied.